Policy

Privacy Policy

We collect your details to fulfil your order: to take payment, make your stove, send it to you and support it afterwards. We use them for nothing else.

Last updated 1 November 2026

In short

  • We collect only what we need to fulfil your order.
  • We use it only to fulfil that order, and to keep the records the law requires.
  • No marketing, no newsletters, no advertising, no profiling, no analytics trackers. We never sell or rent your details.
  • We never see your card or UPI details. Razorpay handles them.
  • You can ask us to correct or delete your details at any time.

What we collect

When you place an order:

  • your name, email address and delivery address with PIN code
  • your phone number, if you give one
  • what you ordered
  • the status and reference of your payment, as reported by Razorpay (never your card or UPI details)
  • the date and time you agreed to our terms, and which version

When you use this website:

  • a cookie that remembers your cart. It is needed for the cart to work, stays in your browser for up to 30 days and does not track you
  • routine technical logs kept by our hosting provider, such as your IP address, browser type and the pages requested. They are kept for a few days, for security and to keep the site running

If you call or message us on WhatsApp, we see what you tell us and use it to answer you. WhatsApp is run by Meta under its own terms.

Details you type in at checkout are saved with your cart before you pay. If you do not complete the order we do not use them for anything, and you can ask us to delete them.

Why we use it

Only to fulfil your order. That means:

  • confirming and processing your payment
  • making and dispatching your order
  • booking the parcel with the carrier so you can collect it
  • sending you the order emails: confirmed, shipped and delivered
  • handling warranty, damage, defect and payment questions about that order
  • keeping the business records that Indian tax and accounting law require

We do not use your details for marketing, advertising, profiling or analytics, and we do not contact you about anything except your order.

Who we share it with

We share your details only with the companies that help us fulfil your order, and only what each one needs:

Razorpay
Takes your payment. Receives your name, email, phone number and the amount.
Resend
Sends our order emails. Receives your email address, name, address and order details.
Railway
Hosts our order system and its database.
Cloudflare
Hosts this website and delivers its pages.
Parcel carrier
Receives your name, phone number and delivery address with PIN code, to book the parcel and let you collect it.

We do not sell or rent your details. We may disclose them if the law or a court requires. Some of these providers process data on servers outside India.

How long we keep it

We keep your order records for as long as Indian tax and accounting law requires us to keep business records, and through the warranty period at least. After that we delete them.

If you ask us to delete your details sooner, we delete everything we are not legally required to keep. What we must keep, we keep only for that legal purpose.

Your rights

Under the Digital Personal Data Protection Act, 2023 you can ask us:

  • what personal data we hold about you and how we use it
  • to correct anything that is wrong or out of date
  • to delete your details, subject to the records we are legally required to keep
  • to deal with a complaint about how we handle your information

Contact us on the number below. If you are not satisfied with our answer, you may complain to the Data Protection Board of India.

Security

This website is served over HTTPS, payment happens on Razorpay’s secure page, and access to our order system is limited to the people who need it. No system is completely secure. If a breach affects your details, we will tell you as the law requires.

Children

This website is for adults buying a stove. We do not knowingly collect children’s details.

Changes to this policy

If we change this policy we update the date at the top of the page. We will not start using your details for anything beyond fulfilling your order without asking you first.

Contact

If you have a complaint about an order, a product or how we handle your information, call or message us on the number below. We acknowledge every complaint within 48 hours and aim to resolve it within one month.

Call or WhatsApp
+91 920 720 5555
Hours
Monday to Saturday, 9:30 am - 8:00 pm