Policy

Cancellation, Refund & Warranty Policy

Every Naar stove is made to order, so we cannot cancel an order or take one back once you have paid. This page explains the exceptions and how our warranty works.

Last updated 1 November 2026

In short

  • Made to order: no cancellation, return, refund or exchange once paid.
  • Exceptions: a wrong item, a manufacturing defect, damage in transit, a payment error, or an order we cannot supply.
  • Report a wrong item, defect or transit damage within 48 hours of collecting your parcel, with photos or video.
  • The blower, adaptor and battery have a 6-month replaceable warranty. The stove does not, and there is no on-site service.

Cancellation

We start making your stove as soon as your payment is confirmed, so an order cannot be cancelled or changed after you pay. Please check the product, quantity and delivery address before you pay.

Returns, refunds and exchanges

We do not accept returns, refunds or exchanges. That includes a change of mind, choosing the wrong model, and a parcel left uncollected. The only exceptions are the cases below.

When we replace or refund

We will make it right if:

  • we send you the wrong item
  • the item has a manufacturing defect
  • the item is damaged in transit, meaning it was damaged when you collected the parcel from the parcel office
  • money was taken from you but no order was confirmed, or you were charged twice. We refund the extra amount in full
  • we cannot make or supply your order. We refund you in full

How to claim

For a wrong item, a defect or transit damage, contact us within 48 hours of collecting the parcel. Message us on WhatsApp or call, with:

  • your order number
  • clear photos or a short video showing the problem
  • the LR copy

We strongly recommend recording a video as you open the parcel. It is the quickest way for us to settle a claim.

If we accept the claim, we replace the item, or the faulty part. If we cannot replace it, we refund what you paid for it. We pay the courier freight for the replacement.

We cannot cover damage that happens after you collect the parcel, misuse, accidents, changes made by anyone other than us, or normal wear and tear.

How refunds are paid

Refunds go back to the payment method you used, through Razorpay, within 7 working days of us approving them. Your bank may take a few more days to show the money.

Warranty

We replace the following parts free of charge if they fail within 6 months of delivery:

  • the blower
  • the adaptor
  • the battery, on models supplied with one

The warranty does not cover the stove itself or any other part. There is no on-site warranty or repair visit. We send the replacement part to you by courier, and you pay the carrier’s freight when you collect it.

To claim, message us on WhatsApp or call with your order number and photos or a short video of the fault. The warranty does not cover misuse, accidents, repairs by anyone other than us, or normal wear and tear.

Contact

Business name
Naar Industrials
Trading as
Naar
GSTIN
32OVWPK0995P1Z8
Address
Naar Wood stove Industrial, Madhura Bazar, Cheruvannur, Feroke (P.O.), Calicut - 673631
Phone / WhatsApp
+91 920 720 5555
Hours
Monday to Saturday, 9:30 am - 8:00 pm

Read the Shipping Policy →