Policy
Terms & Conditions
These terms apply to every order placed on this website. Please read them, together with our Shipping Policy and our Cancellation, Refund & Warranty Policy, before you pay.
Last updated 1 November 2026
In short
- We sell to customers in India only, in rupees.
- Every stove is made to order. You pay the full amount online before we start.
- We send your order to the parcel office nearest you. There is no door delivery. You collect it and pay the carrier’s freight there.
- Orders cannot be cancelled once paid, and there are no returns, refunds or exchanges, except in the cases in our Refund policy.
- Blower, adaptor and battery carry a six-month replaceable warranty. The stove itself does not.
Who we are
This website is run by the business named below, trading as Naar, a workshop in Kozhikode, Kerala that makes wood-fired stoves.
- Business name
- Naar Industrials
- Trading as
- Naar
- GSTIN
- 32OVWPK0995P1Z8
- Address
- Naar Wood stove Industrial, Madhura Bazar, Cheruvannur, Feroke (P.O.), Calicut - 673631
- Phone / WhatsApp
- +91 920 720 5555
- Hours
- Monday to Saturday, 9:30 am - 8:00 pm
Who can order, and prices
We sell to customers in India only. All prices are in Indian rupees (₹) and include applicable taxes. Prices do not include delivery freight, which is paid to the carrier when you collect your parcel (see Delivery below).
Images and descriptions on the website are a guide to the product.
Every order is made to order
Naar stoves are made in our own workshop after you pay. How long that takes depends on machine hours in the workshop. Most orders are dispatched within 10 days of payment, but this is an estimate, not a guarantee.
Booking and payment
To order, add items to your cart, enter your name, email, phone number and delivery address with PIN code, and pay the full amount online through Razorpay (UPI, cards or netbanking). We do not offer cash on delivery or part payment.
We start making your order only once your payment is confirmed. Your order is placed when you see the confirmation page and we email you. Your card or UPI details go to Razorpay, not to us, and we never see or store them.
If we cannot supply an order after you have paid, for example because the address is outside India, we will tell you and refund you in full.
Delivery
We dispatch by parcel service to the parcel office nearest your place. We do not offer door delivery. You collect the parcel from that office and pay the carrier’s delivery (freight) charges there. Once your parcel is booked, we share the LR (lorry receipt) booking copy with you.
No cancellation, return, refund or exchange
Because every order is made to order, it cannot be cancelled once payment is made, and we do not accept returns, refunds or exchanges. The only exceptions are a wrong item, a manufacturing defect, damage in transit, a payment error, or an order we cannot supply, as set out in our Refund policy.
Warranty
The blower, the adaptor and the battery (on models supplied with one) carry a 6-month replaceable warranty. The stove itself is not covered, and there is no on-site service. Spares are sent to you by courier. The full terms are in our Refund policy.
Your responsibilities
Give us a complete delivery address with PIN code and a phone number you answer. We choose the parcel office from them, and the carrier may need to reach you. We are not responsible for delay or a failed collection caused by wrong or incomplete details.
Use the product for cooking, as intended. A wood-fired stove gets very hot and needs to be used with care.
Our responsibility to you
Nothing in these terms limits any right you have under the Consumer Protection Act, 2019 or any other law that cannot be excluded. Subject to that, our liability for any claim about an order is limited to the amount you paid for that order.
Once a parcel is handed to the carrier, delays in transit are the carrier’s. We will help you follow up using the LR copy. We are not liable for events outside our reasonable control.
Website content
The photographs, text, designs and logos on this website belong to Naar. Please do not copy or reuse them without our written permission.
Your information
We use your details only to fulfil your order. How we handle them is explained in our Privacy Policy.
Changes to these terms
We may update these terms. The version in force when you place your order applies to that order, and we record which version you agreed to at checkout.
Governing law
These terms are governed by the laws of India. The courts at Kozhikode, Kerala have jurisdiction, without affecting any right you have to bring a consumer complaint before the forum open to you under the Consumer Protection Act, 2019.
Complaints and grievances
If you have a complaint about an order, a product or how we handle your information, call or message us on the number below. We acknowledge every complaint within 48 hours and aim to resolve it within one month.
- Call or WhatsApp
- +91 920 720 5555
- Hours
- Monday to Saturday, 9:30 am - 8:00 pm