Policy
Shipping Policy
We deliver across India by parcel service to the parcel office nearest you. This page explains what happens between your payment and collecting your stove.
Last updated 1 November 2026
In short
- We deliver across India, to the parcel office nearest your address.
- There is no door delivery.
- Every stove is made to order. Most are dispatched within 10 days of payment.
- You collect the parcel and pay the carrier’s freight at the parcel office. Our website does not charge for delivery.
- We share the LR booking copy once your parcel is booked.
Where we deliver
Across India. We send your order by parcel service to the parcel office nearest your address and PIN code. We do not offer door delivery, and we do not ship outside India.
Making and dispatch
Every order is made to order in our workshop once we have your payment. How long it takes depends on machine hours. Most orders are dispatched within 10 days of payment. This is an estimate, not a guarantee, and we will tell you if yours will take longer.
Booking and the LR copy
When your parcel is booked with the carrier, we share the LR (lorry receipt) booking copy with you. You need it to track the parcel and to collect it.
Delivery charges (freight)
The price on our website does not include delivery. The carrier charges freight for carrying your parcel, and you pay it to the carrier directly when you collect the parcel from the parcel office. We do not collect it. The amount is set by the carrier and depends on the size and weight of the parcel and the distance.
Collecting your parcel
Take your LR copy and a valid ID, as carriers usually ask for them. Please collect promptly: carriers may charge storage fees for parcels left uncollected, and those fees are yours to pay.
Before you leave the parcel office, look the parcel over for visible damage, and record a video as you open it.
Damage in transit
If your order arrives damaged, tell us within 48 hours of collecting it. We pay the freight for the replacement. The steps are in our Refund policy.
Your address and phone number
Give us a complete address with PIN code and a phone number you answer. We choose the parcel office from them. We are not responsible for delay or a failed collection caused by wrong or incomplete details.
Delays in transit
Once your parcel is with the carrier, transit time is the carrier’s. Use the LR number to track it, and message us if you need help following up.
Contact
- Business name
- Naar Industrials
- Trading as
- Naar
- GSTIN
- 32OVWPK0995P1Z8
- Address
- Naar Wood stove Industrial, Madhura Bazar, Cheruvannur, Feroke (P.O.), Calicut - 673631
- Phone / WhatsApp
- +91 920 720 5555
- Hours
- Monday to Saturday, 9:30 am - 8:00 pm